- Starting Wage: $18.50 per hour
- Standard Schedule: Monday-Friday, 8am-5pm with overtime as needed.
- Remote Position
- $0 Deductible/Low Premium Medical Benefit
- Employee Recognition Programs
- Projected start/next training session: end of May to early June
Job Summary
Our customer service team works directly with our customers to create a custom built wheelchair to fit the needs and ambitions of the person using it. Data Entry Specialist’s work to process customer orders through internal systems and communicate with customers via email and phone.
Essential Job Functions
To perform the job successfully, the individual must accomplish the following:
- Interact with our customers primarily through email to answer questions.
- Provide and process information in response to inquiries, requests, and orders for a wide range of highly configurable products.
- Engage with appropriate internal departments for the customer.
- Accurately prepare detailed orders based on customer supplied information
- Resolve product or service concerns/complaints by determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting the correction or adjustment; and following up to ensure resolution.
- Maintain accurate paperwork to facilitate a smooth transition to other departments.
- Utilize company provided resources to maintain accurate orders.
- Participate in education/training programs as required.
- Perform other duties as assigned.
Knowledge, Skills And Abilities
- Ability to accurately and efficiently transpose information between customer orders and internal software systems
- Ability to respond effectively to new, complex and problematic situations and adapt your behavior to achieve the best outcome and respond
- Excellent oral and written communication skills
- Skilled with Microsoft Office products
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience
- Work as a team and maintain professionalism at all levels in the organization
Education/Experience
- Minimum of 2 years of relevant experience desired
- High School diploma or GED is required
- Proficiency with computer applications and equipment
- Bilingual a plus
Working Environment
- Standard working conditions include an office environment and manufacturing environment
- Full time (40 hours) schedule between the hours of 8:00am to 5:00pm Monday through Friday.
- Position may require extended hours or overtime on occasion
- Position requires frequent sitting, wrist manipulation, walking, and standing.
- Requires lifting up to 20 pounds occasionally.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this position. Duties, activities, and responsibilities may change, or new ones may be assigned at any time with or without notice. Associate must be able to satisfactorily perform the essential functions of the position with or without reasonable accommodations.
Service Corporation International is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Company Description:
About us
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships